Frequently Asked Questions

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

We started trading in December 2011.
Yes we do this is 7 days so if your not entirely happywith the service then simply let us know taht you want to cancel and we will give you a full refund. Domains registered with is are not refundable under any circumstances.
At present no trials are offered, but if you have any questions regarding any of our products or services please get in touch and we will be happy to answer any questios you have for us.
Most of our services are setup automatically after successful payment and you pass our normal usuall checks which are performed as soon as we receive your order.
You may at anytime view our full list of payment methods that we accept.
If you are looking to submit a large order get in touch so that we can offer you a bulk discount surrounding your order.
We can be contacted in a variety of ways -

Live Chat


Calling Us: +44 3300 430 812

Post: Host Genie, Unit 17927, PO Box 7169, Poole, Dorset, BH15 9EL, United Kingdom.